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Glyn Williams Driving Instruction

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Driving lessons - Worcester, Droitwich & surrounding areas of Worcestershire

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Copyright © 2008 - 2017 Glyn Williams Driving Instruction
Last updated: Thursday, June 22, 2017, 1:08 PM

Terms and Conditions of Service (1 of 2)


Introduction
The following terms and conditions represent the basis upon which I (the owner of the local LDC driving school franchise) offer driving lessons and courses to you (the student).

Please note each LDC driving school is independently owned and operated thus the contract for service is between you and me.
However, my continued ownership and membership of the LDC driving school franchise in this area is dependent upon me maintaining the highest standards of service and behaviour.

The Learner Driving Centre (LDC) is a separate entity which has been authorised to act as a booking agent and a quality controller for the members of the LDC driving school franchise network. Any breach of the following terms and conditions by me will potentially put me in default of my contract for service with you and my franchise agreement with them.

1. General Conduct
I will be courteous, polite, tidy and punctual. I will behave in a professional and ethical manner at all times. My training car will be well maintained, clean and tidy (weather permitting). My car is fitted with dual-controls and is fully insured for driving tuition purposes. I will not smoke in the training car at anytime, nor will I use your lesson time for any other form of business, personal or otherwise without your expressed permission.

2. Qualifications
I am legally authorised to give driving tuition in the UK by the Driver and Vehicle Standards Agency (DVSA). I am also proficient in the use of LDC's unique LD System of driving tuition.

3. Course Materials
When you purchase a One Week Pass, Semi-intensive, Midway Pass or Test Booster course directly through the LDC national booking office the Driving Skills Workbook and Driving Skills DVD Videos will be posted to you from the centre and are for you to keep. Alternatively, if you purchase a course directly through me I will supply them. If you are taking individual driving lessons you may choose to loan or rent the Driving Skills DVD Videos from me.

4. Driving Licence and Eyesight
You must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of your first driving lesson. You must also check that you can read a number plate at a distance of 20.5 metres (i.e. 67 feet - about 5 car lengths) with prescribed visual aids (i.e. contact lenses or glasses) if normally worn. Please note if you need contact lenses or glasses to achieve this you must make sure you wear them on each and every driving lesson.

5. Safety, comfort and well being
Safety is a shared responsibility as identified below:

a) In the interests of comfort and safety you are advised to wear suitable footwear and clothing which does not restrict movement or which might cause embarrassment.

b) It is important you act responsibly at all times and give your undivided attention to the driving task at hand. Should anything be distracting you during your lesson it is important that you make me aware of this fact even if it is something I am doing. Similarly if you are feeling uncomfortable or uneasy about any driving task please let me know. I will be grateful for your feedback and I will think no less of you for doing this.

c) In an emergency situation it is important you follow my instructions and allow me to take control of the steering wheel if necessary to avoid an incident. I may also need to make use of the dual controls (i.e. brake and or clutch pedals) and thus override your use of them. As soon as it is safe to do so I will advise you of why my actions were necessary and help you to calm down if required. Any subsequent discussion will focus on what can be learnt rather than who was to blame.

d) I will do my best to deliver any instructions or take any actions (even in an emergency) in a calm and measured manner so as not to alarm you or make you feel uncomfortable or disheartened in any way. I will definitely not shout at you or make any sarcastic or derogatory remarks.

e) You can be assured I will not use improper language or suggestive behaviour and physical contact.

f) You must take note of any medication you are taking which may affect your ability to drive safely and advise me accordingly before taking any lesson booked. Similarly, you should inform me of anything you feel might impact on your ability to undertake the proposed lesson safely.

g) In the event it becomes apparent you are unable to concentrate due to illness, tiredness, or your emotional state of mind I reserve the right to terminate the lesson early or require your agreement to choose an alternative learning activity which can still be undertaken safely.

6. Driving under the influence
To ensure the safety of you and other road users I reserve the right to cancel any lesson if you are or if I suspect you are under the influence of drugs, legal highs and or alcohol (prescribed or otherwise. If this occurs the full training fee for the period in question will be lost or charged.

7. Lesson postponement
You may lose, or be required to pay for, any lessons booked in my diary which are postponed or cancelled by you, especially if I am unable to obtain new replacement work for those appointment time(s). However, I reserve the right to postpone lessons if I consider the weather or road conditions to be unsuitable or dangerous. Unfortunately, I cannot be held responsible for any costs incurred as a result of me having to postpone any lessons, for whatever reason.

8. Punctuality
In your own interests you are advised to be punctual for your lesson appointments. All such appointments should be recorded (and checked where possible with me) in your Driving Skills Workbook (Appointment Record section) to ensure mistakes are avoided.

I would normally wait for you for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment.      (Continued…)


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